Report Date


Case Against

Cwm Taf Morgannwg University Health Board


Clinical treatment outside hospital; GP

Case Reference Number



Not Upheld

Mr Y complained that his son, Mr X, was not offered appropriate appointments or advice on 16 or 19 October 2020.

The investigation found that it was reasonable for Mr X to receive consultations over the telephone with his GP on these dates. This was because the Surgery was under COVID-19 restrictions at the time and Mr X’s reported symptoms did not indicate a pressing need for a face-to-face appointment. The investigation further found that the Surgery’s assessment and management of Mr X was appropriate. Mr X was sadly diagnosed with advanced cancer on 30 October and has since died, but the investigation concluded that the Surgery’s involvement in his care did not influence this outcome.

The Ombudsman did not uphold the complaints. As no failings were identified, the Ombudsman did not make any recommendations regarding this complaint.