Mr A complained that the GP Practice failed to provide appropriate care prior to his removal from its patient list.
The Ombudsman found that, while the GP Practice had addressed Mr A’s concerns about being removed from the patient list, it had not provided a full written response regarding concerns he had raised about his care. This caused frustration and uncertainty for Mr A. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained agreement from the GP Practice to provide a comprehensive written response to Mr A’s concerns by 20 April 2026.