Mr X’s complaint concerned his medication for Diabetes. Although he had received a complaints response from the Surgery, he remained dissatisfied.
The Ombudsman noted the Surgery had provided a reasonable explanation to several of the points raised by Mr X. However, it had not had the opportunity to respond to concerns about the frequency of blood screening, or medication which Mr X said affected his mood. The Ombudsman considered these issues were outstanding and it would be helpful for Mr X to receive a written response from the Surgery.
The Ombudsman sought and gained the Surgery’s agreement to provide a response to the outstanding issues within 30 working days