Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment outside hospital; Dentist

Case Reference Number



Early resolution

Mr A complained about treatment provided by Cardiff and Vale University Health Board’s Dental Hospital. He said that the removal of 3 teeth had resulted in difficulty eating and his speech being affected.

The Ombudsman found that the Health Board had failed to contact Mr A to agree with him the parameters of his complaint before investigating and responding, as it informed Mr A that it would do. The Health Board explained that this was due to confusion with Mr A’s email address but offered to meet with Mr A to discuss his experiences fully and to see if it was able to offer any further assistance to him, within 20 working days.

The Ombudsman considered this to be an acceptable resolution to Mr A’s complaint and did not investigate.