Ms A complained that the Practice had not fully responded to her complaints regarding care and treatment supplied over a number of years.
Following assessment of the complaint, the Ombudsman decided that some of Ms A’s complaints were out of time for consideration. Ms A had, however, approached the Practice with more recent complaints which had not been addressed.
The Ombudsman sought and gained the Practice’s agreement to respond to Ms A’s more recent complaints, provide an apology and an update on her current care and treatment. The Practice agreed to do so within 30 working days.
