Report Date


Case Against

A Dental Practice in the area of Swansea Bay University Health Board


Clinical treatment outside hospital; Dentist

Case Reference Number



Early resolution

Mrs T complained that the Dental Practice wrote to her and informed her that she had been removed from its patient list on the basis she had been rude and aggressive. Mrs T further complained that despite her writing to the Practice to reconsider the decision, she had not received a response.

The Ombudsman was concerned that Mrs T had not yet received a responds to the concerns raised and therefore contacted the Practice. The Practice explained that there was a new Practice Manager at the Dental Practice and that she was not in post when Mrs T was removed from the practice list. As an alternative to an investigation, the Practice agreed to respond in writing to Mrs T’s complaint and provide her with options about her continuing dentalcare within 30 working days