Miss S complained about the care provided to her father, Mr L, during his admission to hospital in May 2024. The Ombudsman began an investigation into whether Mr L’s risk of sepsis was recognised and managed appropriately, and whether his sepsis was diagnosed promptly. In responding to the Ombudsman about the complaints subject to investigation, the Health Board confirmed that it had identified delays in the investigation of the possibility that Mr L had sepsis and in treating him once sepsis was identified.
The Health Board agreed to formally apologise to Miss S for the failings it had identified and outline what measures it would implement to prevent similar failings occurring in future. It also agreed to forward this matter to its Redress team to consider whether and to what extent those failings caused harm to Mr L, following a process that is line with requirements under regulation 26 of the NHS Concerns, Complaints and Redress Arrangements (Wales) Regulations 2011.
The Ombudsman considered that it was appropriate to settle the complaint on the basis of this action.