Mrs B complained that Hywel Dda University Health Board injected air into her daughter during a routine CT scan. Mrs B was also unhappy with assurances made by the Health Board that were not followed through.
The Ombudsman decided that nothing further could be achieved in respect of the treatment. The Health Board had apologised and outlined actions taken in response. Further, there did not appear to have been significant harm caused to Mrs B’s daughter. However, the Ombudsman was concerned that the Health Board had offered a meeting to discuss the complaint response in March 2025 which had still not taken place. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 1 month, apologise to Mrs B for its failure to arrange a meeting and within 2 months, ensure that a meeting takes place, sending a follow-up letter to Mrs B to advise of any further outcomes.