Mr A complained that he has not received a response from Hywel Dda University Health Board in respect of events that occurred when his son very sadly passed away.
The Ombudsman decided that whilst there had been some delays which were outside of the Health Board’s control, these had been resolved and Mr A had to be provided with an update and a timeframe within which he would receive the report. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement that within 1 month it would update Mr A on the progress of the investigation and that this would be shared with him by the end of February 2026.