Report Date


Case Against

Hywel Dda University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr W complained that Hywel Dda University Health Board had failed to arrange a meeting to discuss his follow-up complaint regarding a misdiagnosis.

The Ombudsman decided that there had been a delay by the Health Board to arrange a meeting and this had caused inconvenience and frustration for Mr W. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr Wand as an alternative to a meeting, to provide him with a written complaint response within 4 weeks.