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Clinical treatment in hospital : Hywel Dda University Health Board

Report date



Clinical treatment in hospital


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Hywel Dda University Health Board

Mrs X complained that the Health Board had not provided her with a response to her complaint regarding her late father’s hospital care and treatment.

The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which led Mrs X to contact the Ombudsman. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response within 8 weeks, which should also include an apology for the delay and lack of updates.