Report Date


Case Against

Hywel Dda University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mrs X complained that the Health Board had not provided her with a response to her complaint regarding her late father’s hospital care and treatment.

The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which led Mrs X to contact the Ombudsman. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response within 8 weeks, which should also include an apology for the delay and lack of updates.