Ms A complained that Cwm Taf Morgannwg University Health Board denied her access to care and treatment and did not respond to her complaints about vascular services.
The Ombudsman found that the Health Board had not responded to Ms A’s complaints about vascular services. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to offer Ms A an apology and to provide a formal complaint response within 30working days.