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Clinical treatment in hospital : Cwm Taf Morgannwg University Health Board

Report date



Clinical treatment in hospital


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Cwm Taf Morgannwg University Health Board

Ms X complained that the Health Board showed a lack of care and professionalism which she believed to have contributed to the death of her father.

While considering the information from both Ms X and the Health Board, it was noted that her concerns were not taken through the Putting Things Right process. The Ombudsman sought and obtained agreement from the Health Board that it carry out an investigation under the PTR process and issue its complaint response within 3 months.