Mrs B complained about the care her mother, Mrs A, received from the Health Board in 2023, specifically whether: Mrs A was given too much morphine following her documented fall on the GP Assessment Unit in April and that the Health Board subsequently failed to identify and treat a fracture of Mrs A’s coccyx (the bone at the base of the spine) between April and May. Mrs B also complained that an apparent second fall between 24 and 25 June, while Mrs A was on a ward, was avoidable and whether it was dealt with appropriately. Finally, she queried whether her complaint was dealt with appropriately and in line with the Health Board’s complaints procedure.
The investigation found that there was no evidence to suggest Mrs A was given too much morphine and so this point of complaint was not upheld.
Furthermore, the Health Board acted appropriately while seeking to diagnose whether Mrs A had a coccyx fracture and there was no evidence Mrs A suffered a fall between 24 and 25 June, so these points were not upheld.
Finally, although the Health Board did not fully comply with the statutory complaint process, it provided Mrs B with a formal response to her complaint in accordance with the legislation. This point was not upheld.