Mrs X complained about the care that Cardiff and Vale University Health Board provided to her late father, particularly in relation to events after his death. She said that the Health Board had issued a response to her complaint, but she was dissatisfied with the outcome.
The Ombudsman decided that the Health Board’s response to Mrs X’s complaint, did not address all of her concerns. She decided to settle the complaint without an investigation.
The Ombudsman sought and obtained the Health Board’s agreement to provide Mrs X with a further response within 6 weeks.