Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr A complained to Cardiff and Vale University Health Board about care and treatment provided to him during his admission to its Emergency Department in September 2022.

The Ombudsman found that although the Health Board had provided a satisfactory response to the majority of the concerns raised by Mr A, there were 2 issues raised which the Health Board had not provided a satisfactory response to.

The Ombudsman contacted the Health Board and in resolution of Mr A’s complaint it agreed to provide a further written response to him, specifically addressing the 2 outstanding matters, within 20 working days.