Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Not Upheld

Ms Z complained about the care and treatment she received, between 1 July and 5 July 2021, from Cardiff and Vale University Health Board. Ms Z said the Health Board failed to perform her appendectomy within an appropriate time frame. Following the operation, Ms Z said she was not appropriately monitored and prompt action was not taken to address her raised temperature and blood test results. Finally, Ms Z said she was not provided adequate discharge information and follow-up arrangements.

The Ombudsman found that Ms Z had her appendectomy surgery within an appropriate timeframe based on her clinical presentation. Following her surgery, Ms Z was monitored, and appropriate action taken in regard to her blood culture results and when her temperature was raised. It was also found that appropriate discharge plans were in place. Ms Z’s complaint was therefore not upheld.