Report Date


Case Against

Cardiff and Vale University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mr L complained that he was unhappy with his late father’s fall investigation undertaken by the Health Board. He further complained that the Health Board had failed his father who was in recovery at the time of his fall.

The Ombudsman was concerned that Mr L had not yet received a full response from the Health Board under the ‘Putting Things Right ’regulations and therefore contacted the Health Board. The Health Board agreed that it would issue a full response to Mr L within 14 working days of the Ombudsman’s decision letter.). The Ombudsman accepted this as a resolution to Mr L’s complaint.