Report Date


Case Against

Betsi Cadwaladr University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Mrs S complained that Betsi Cadwaladr University Health Board had failed to respond to the complaint she made in June 2022.

The Ombudsman decided that there had been a significant delay in issuing Mrs S with a response and that the Health Board failed to act in accordance with its statutory complaint’s procedure. She said this caused frustration to Mr S.

As an alternative to an investigation, the Ombudsman sought and gained the Health Board’s agreement to apologise to Mr S for the delay, provide her with a formal response, and issue a time and trouble payment of £300 within 2 months.