Mrs X complained that the Health Board had failed to provide her with a response to her complaint, which she submitted in May 2022.
In considering the complaint, the Ombudsman was concerned about the delay and that Mrs X had been inconvenienced by the Health Board’s actions. To resolve the complaint, the Ombudsman sought and obtained the Health Board’s agreement to apologise to Mrs X and to provide her with a complaint response within 12working days.