Miss S complained that since making her complaint in July 2021, she has not been kept updated, nor has she received a response to her complaint from the Health Board.
The Ombudsman was concerned that Miss S had yet to receive a response to her complaint. The Ombudsman sought and obtained the Health Board’s agreement to write to Miss S, within 30 working days, to apologise for the delay in contacting her and to issue a full response to Miss S’s complaint by 5December 2022.