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Clinical treatment in hospital : Betsi Cadwaladr University Health Board

Report date



Clinical treatment in hospital


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Betsi Cadwaladr University Health Board

Miss X complained that the Health Board had failed to provide her with a response to her complaint which she submitted in March 2022.

In making enquiries with the Health Board the Ombudsman was informed that a response was in its final stages. The Ombudsman was concerned about the delays and that Miss X had been inconvenienced by the Health Board’s actions and as an alternative to an investigation, she asked the Health Board to apologise to Miss X and provide her with a complaint response within 10 working days.