Miss A complained about the length of time it took for Betsi Cadwaladr University Health Board to provide a response to her complaint.
The Ombudsman found that the Health Board had taken over 12 months to provide a response to Miss A, and whilst it had apologised to her, no explanation had been provided for the significant delay. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to offer Miss A redress payment of £250 and provide her with an explanation for the delay within 2 weeks.