Report Date


Case Against

Aneurin Bevan University Health Board


Clinical treatment in hospital

Case Reference Number



Early resolution

Miss I complained that Aneurin Bevan University Health Board had failed to provide a response to the complaint she made in February 2022.

The Ombudsman found that the Health Board had not provided a complaint response and there had been a delay in identifying the need to obtain consent to access medical records from an alternative health board.

The Ombudsman sought and gained the Health Boards agreement to provide monthly updates to Miss I.