Miss B complained that Powys County Council had failed to appropriately deal with her Social Services complaint.
The Ombudsman found that there was a delay in the Council’s handling of Miss B’s complaint which caused frustration to Miss B. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, apologise to Miss B and explain the reasons for the delay in dealing her complaint, to escalate her complaint to Stage 2 of the Council’s Social Services complaints procedure, and to appoint an Independent Investigator.