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Childrens Social Services : Cardiff Council

Report date



Childrens Social Services


Early resolution

Case ref number


Report type

Early resolution

Relevant body

Cardiff Council

Miss B complained that the Council failed to follow the social services complaints procedure and did not provide an adequate response. She further complained that she felt that the Council did not consider her son’s best interests

The Ombudsman was concerned that Miss B had been provided with incorrect information regarding her complaint and had not received an adequate response. The Ombudsman contacted the Council and it agreed to apologise and acknowledge Miss B’s complaint by 10 October 2022. The Council also agreed to issue a stage 1response by 11 November 2022.