Report Date


Case Against

Cardiff Council


Childrens Social Services

Case Reference Number



Early resolution

Miss B complained that the Council failed to follow the social services complaints procedure and did not provide an adequate response. She further complained that she felt that the Council did not consider her son’s best interests

The Ombudsman was concerned that Miss B had been provided with incorrect information regarding her complaint and had not received an adequate response. The Ombudsman contacted the Council and it agreed to apologise and acknowledge Miss B’s complaint by 10 October 2022. The Council also agreed to issue a stage 1response by 11 November 2022.