Miss A complained that the Council failed to issue the Stage 2 outcome
of her complaint within a reasonable time, despite being told her
investigation was complete.
The Ombudsman found that this leaves Miss A with unanswered
questions about the outcome of her complaint and decided to settle the
complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to within 4
weeks issue the Stage 2 response letter to Miss A.