Mr C complained that Betsi Cadwaladr University Health Board had not adequately considered his relative’s referrals or provided the support required, which resulted in the family having to seek private healthcare.
The Ombudsman decided that the Health Board’s response did not address the full scope of Mr C’s complaint, as it focused on only two of the referrals that had been received. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to issue a full response to Mr C’s complaint within 6 weeks.