Mrs C complained about the care and treatment her late mother, Mrs B, received from a care home (“the Care Home”), in the area of Powys Teaching Health Board.
The investigation considered whether the nursing care and treatment received by Mrs B at the Care Home was of an appropriate standard in the 2 weeks before she sadly died on 21 March 2023. Mrs C said that concerns about Mrs B’s dehydration were not appropriately managed and that the Care Home did not contact the GP soon enough for a more timely re-assessment of her diuretic medication (that increases the amount of urine produced).
The Ombudsman found that the nursing care and treatment received by Mrs B at the Care Home from 7 to 21 March 2023 was of an acceptable standard and that concerns were appropriately discussed with the GP. The Ombudsman did not uphold this complaint.