Miss G complained that Cardiff and Vale University Health Board failed to address one aspect of her complaint, relating to issues with contacting it, made in June 2025.
The Ombudsman found that the Health Board failed to address this aspect of her complaint. This caused additional frustration and uncertainty for Miss G. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, write to Miss G to apologise for failing to address this aspect and to provide contact information for a person she can speak to.