Report Date


Case Against

Welsh Ambulance Services NHS Trust


Ambulance Services

Case Reference Number



Early resolution

Mrs A complained that WAST had failed to respond to her follow-up complaint about the 11 hour ambulance delay endured by her father.

The Ombudsman decided that there had been a delay by WAST to respond to the follow-up complaint and this had caused inconvenience and frustration for Mrs A. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained WAST’s agreement to apologise to Mrs A and offer her a financial payment of £50 in recognition of the delays. WAST also agreed to provide Mrs A with a complaint response within 4 weeks.