Report Date


Case Against

Swansea Council


Adult Social Services

Case Reference Number



Early resolution

Mr X complained about how the Council had handled complaints about his mother’s care and concerns that he had raised about her welfare.

Whilst the Ombudsman found that the Council’s response to Mr X’s complaint, and the concerns that he raised, was reasonable, there remained outstanding actions following the safeguarding referral.

The Council confirmed that it had:
• Allocated a Social Worker to complete the outstanding actions.
• Updated its records concerning Mr X’s contact details.

It agreed that, within 6 weeks of the date of this decision:
• The Social Worker would contact Mr X about the current situation.
• The Council would update the Ombudsman about the action it had taken.