Miss A complained about the care and treatment afforded to her father, Mr C, by Cardiff and Vale University Health Board (“the Health Board”) prior to his death in 2022. The circumstances of his death were subject to a Coroner’s Inquest, and Miss A had received a formal response from the Health Board prior to its conclusion.
The Ombudsman contacted the Health Board. It explained that it had received a complaint from Miss A on 6 October 2025. It suggested that it respond to the concerns which Miss A raised. The Ombudsman found this to be a reasonable proposal.
The Ombudsman sought and gained the Health Board’s agreement, within 6 weeks, to provide Miss A with a formal “Putting Things Right” response to the concerns she raised in her recent email.