Miss C complained about the care and treatment her father, Mr A, received from Cardiff and Vale University Health Board. Specifically, the investigation considered whether it was appropriate not to carry out a CT head scan on Mr A following his fall at University Hospital of Wales on 15 December 2023. It also considered whether the input and action by the Specialised Neuropsychiatric Rehabilitation Team was appropriate and timely, following the referral of Mr A to its service in February 2024.
The Ombudsman found that whilst the Health Board’s policy stated that a CT head scan should have been carried out, there was no detriment or injustice caused to Mr A by the absence of a scan. The investigation also found that the input and action by the Specialised Neuropsychiatry Rehabilitation Team was both appropriate and timely. The Ombudsman did not uphold either complaint.