Ms Y complained about the care and treatment she received from Cardiff and Vale University Health Board in 2023. She specifically complained that there was a failure to provide adequate support during a consultation on 30 January and when she contacted the Community Mental Health Team on 31 January. She complained that during her subsequent hospital admission she was inappropriately removed from section 2 of the Mental Health Act 1983 (legislation which covers the assessment, treatment and rights of people with a mental health disorder) and there was a failure to undertake appropriate discharge planning. She also complained that, following discharge from hospital, she did not receive appropriate care and support.
The investigation found that the consultation on 30 January and assessment on 31 January were both clinically reasonable. It was also found that, while Ms Y was an inpatient in hospital, it was appropriate to remove her from section 2 of the Mental Health Act 1983 and appropriate discharge planning took place. Finally, the investigation found that appropriate support was provided to Ms Y following her discharge from hospital. The complaints were not upheld.