Report Date


Case Against

Cardiff and Vale University Health Board


Adult Mental Health

Case Reference Number



Early resolution

Miss X complained about the alleged change to her son’s placement who is currently a patient at an assessment and treatment unit for learning disabilities under section 3. Miss X alleges that the change in placement may not meet his care and treatment needs.

The Ombudsman decided that due to ongoing concerns, there was a need for the Health Board to provide a further complaint response. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to issue its further complaint response to detail the steps it has taken in relation to the placement within 2 weeks.