Report Date


Case Against

Betsi Cadwaladr University Health Board


Adult Mental Health

Case Reference Number



Early resolution

Ms X complained that the Health Board did not provide a response to her ‘Patient Story’ board which she submitted in May 2021.

The Ombudsman contacted the Health Board, and it agreed to provide a response to Ms X by 20 October 2022. It also agreed to apologise to
Ms X for the delay in its response. The Ombudsman accepted these actions in settlement of Ms X’s complaint and as an alternative to an investigation.