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Adult Mental Health : Betsi Cadwaladr University Health Board

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Adult Mental Health


Early resolution

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Early resolution

Relevant body

Betsi Cadwaladr University Health Board

Ms X complained that the Health Board did not provide a response to her ‘Patient Story’ board which she submitted in May 2021.

The Ombudsman contacted the Health Board, and it agreed to provide a response to Ms X by 20 October 2022. It also agreed to apologise to
Ms X for the delay in its response. The Ombudsman accepted these actions in settlement of Ms X’s complaint and as an alternative to an investigation.