This Factsheet is about complaints relating to the Planning Inspectorate (Wales).It should be read together with our ‘How to Complain‘ webpage, available on the ‘Making A Complaint’ tab.
The Planning Inspectorate (Wales) is an executive agency in the Welsh Government. Its main work is the processing of planning and enforcement appeals and holding examinations of local development plans.
It also deals with a wide variety of other planning related work, including:
The Planning Inspectorate (Wales) also deals with environmental appeals and rights of way cases.
The Ombudsman can look at complaints about:
The Ombudsman cannot:
Complaints about individual planning decisions made by local Councils in Wales are not matters for the Planning Inspectorate. These complaints should be directed to the Council concerned in the first place and could be a matter for the Ombudsman. For further information, see our Factsheet on Planning Applications. This can be found on our website, given below.
Further information about the Planning Inspectorate (Wales), including their complaints procedure can be found on its website:
General advice on all aspects of land use planning in Wales is available from Planning Aid Wales. This advice is provided free of charge. Further information can be found on the Planning Aid Wales website: www.planningaidwales.org.uk
You do not need to make your complaint to the Ombudsman using a solicitor or any other advocate; his service is free and impartial and we aim to make the process as easy to follow for complainants as possible.
The Ombudsman cannot order public bodies to do what he recommends but, in practice, they almost always do. Examples of cases that the Ombudsman has looked at can be found on our website, on the ‘Publications’ tab under ‘Our Findings’ & ‘The Ombudsman’s Casebook’.