We can conduct two types of own initiative investigation:
This factsheet explains how we can use our extended own initiative powers under the Public Services Ombudsman (Wales) Act 2019.
Information about wider Own Initiative Investigations can be found on the ‘Own Initiative Investigations’ page, under the ‘About Us’ tab.
Our criteria (available on the ‘Own Initiative Investigations’ page, under the ‘About Us’ tab) for extending an investigation says that, where we have already begun an investigation into a complaint and we wish to begin an own initiative investigation into matters that have a substantial connection with the matter already being investigated, we will begin an extended investigation on our own initiative.
An extended investigation may be carried out where we have a reasonable suspicion that a complaint about:
Is closely linked to:
Examples of matters which may be subject of an extended investigation include:
Investigation of such matters which are likely to be in the “public interest” if they:
We may wish to extend or take a live investigation in another associated direction where examination of records, professional advice received or other evidence available which identifies concerns, beyond those in the complaint received, which appear to meet the criteria.
If we consider that an extended own initiative investigation is required in relation to your complaint, both you and the public body concerned will be advised and be given have the opportunity to comment and/or submit evidence as part of the investigation process.
When we have begun an extended investigation, it will be managed in accordance with our existing complaints handling processes.
If an extended investigation relates to health services and the ‘Putting Things Right’ regulations are of relevance, the complainant will be given the opportunity to progress the matter under these regulations as an alternative, if they wish.
If you require any further information about our service, please contact us:
0300 790 0203