This Factsheet is about The Human Rights Act 1998 (HRA) and how it relates to our service. It should be read together with our ‘How to Complain’ webpage, available on the ‘Making A Complaint’ tab.
How the Human Rights Act affects our work
We consider complaints of maladministration or service failure on the part of public bodies which causes hardship or injustice to members of the public. When deciding whether to investigate a complaint we must consider whether the public authority concerned has acted in a way which is incompatible with the rights set out in the HRA. These rights were first established by the European Convention on Human Rights and are known by a series of’ Articles’.
If you think that a public authority’s decision has impacted on your human rights, we may be able to look at your complaint.
The most common complaints are that a public authority has not considered –
You may like to consider contacting the following organisations for advice:
Examples of cases that we have looked at can be found on our website, under the ‘Publications’ tab on the ‘Our Findings’ page.
If you are unsure whether we would be able to look into your complaint, please contact us on 0300 790 0203 or email@example.com
Also available in Welsh.