This Factsheet is about The Human Rights Act 1998 (HRA) and how it relates to the Ombudsman service. It should be read together with our ‘How to Complain’ webpage, available on the ‘Making A Complaint’ tab.
How the Human Rights Act affects the work of the Ombudsman
The Ombudsman considers complaints of maladministration or service failure on the part of public bodies which causes hardship or injustice to members of the public. When deciding whether to investigate a complaint he must consider whether the public authority concerned has acted in a way which is incompatible with the rights set out in the HRA. These rights were first established by the European Convention on Human Rights and are known by a series of’ Articles’.
If you think that a public authority’s decision has impacted on your human rights, the Ombudsman may be able to look at your complaint.
The Ombudsman can:
The most common complaints are that a public authority has not considered –
The Ombudsman cannot:
You may like to consider contacting the following organisations for advice:
Examples of cases that the Ombudsman has looked at can be found on our website, on the ‘Publications’ tab under ‘Our Findings’ & ‘The Ombudsman’s Casebook’.