This is a Fact sheet about School Admissions and Appeals complaints. It should be read together with our general information leaflet about our service.
Complaints about school admissions should be brought to the attention of the relevant Local Education Authority (LEA) first, but complaints about admission appeals can be brought straight to the Ombudsman.
If you are dissatisfied with the way your LEA has implemented its school admissions procedure in relation to your child, or with the conduct of an Admissions Appeal Panel, you can complain to the Ombudsman, but please do so as soon as possible.
Before making a complaint to the Ombudsman, you should consider whether the LEA has acted properly:
Before making a complaint to the Ombudsman, you should consider if an Appeal Panel has acted properly:
LEAs and Admission Appeal Panels must have regard to the Statutory Codes on School Admissions and Appeals. Copies may be downloaded from the Welsh Government
The Ombudsman is independent and impartial; he cannot order public bodies to do what he recommends – but, in practice, they almost always do. Examples of cases that the Ombudsman has looked at can be found on our website.
Please see www.ombudsman-wales.org.uk.