The Ombudsman deals with complaints from members of the public against bodies which are listed in the Public Services Ombudsman (Wales) Act 2005. These include local authorities in Wales, health boards, housing associations and the Welsh Government.
The PSOW Act provides that it is a matter for the Ombudsman to decide whether to begin, discontinue or complete an investigation and issue his report. When the Ombudsman has delegated his function to a member of his staff, a complainant may ask the Ombudsman to review any decision taken on a complaint where new evidence is provided or where it is clear that some evidence has not been properly taken into account. This internal review will be undertaken by the Ombudsman’s Review Manager, or another senior member of staff, who was not involved in the original decision.
If a complainant then wishes to challenge any decision of the Ombudsman they may seek legal advice on whether there are grounds to challenge the Ombudsman’s decision by way of judicial review in the courts.