Thank you for submitting your complaint. This has been passed to our Complaints Advice Team who will be in touch shortly to let you know how we can help further.
In line with all public services in Wales, the Public Services Ombudsman for Wales is closely monitoring the ongoing impact of Coronavirus (COVID-19) on public services and on our organisation. We will continue to provide a service that is as normal as possible, but our office remains closed to the public. Thank you.