Thank you

Between 10 and 28 January, our phonelines will be operating at a reduced capacity and will be open from 10am to 1pm. We are currently experiencing increased demand on our services at a time when Covid is adversely affecting our ability to undertake casework. We are therefore currently unable to meet our normal timescales for acknowledging, considering and responding to complaints. We will be progressing cases as quickly as we can but please be aware that there may be some delays.