Training Summaries / Handouts

Board/Cabinet/Elected Members video Board/Cabinet/Elected Members PDF

10 Minute Tutor - Health Board Complaint Handling video 10 Minute Tutor - Health Board Complaint Handling PDF 10 Minute Tutor - Investigation Skills video 10 Minute Tutor - Investigation Skills PDF 10 Minute Tutor - Resilience 10 Minute Tutor - Communications 10 Minute Tutor - Local Authorities + Housing Associations Complaint Handling

Six Step Investigation Process video Six Step Investigation Process PDF Response Writing PDF 10 Minute Tutor - Investigation Skills video 10 Minute Tutor - Investigation Skills PDF Lessons Learned PDF Decision Making Tool for Complaint Investigators Decision Making Checklist Six Top Tips for Effective Complaint Handling

Stage 1 Complaint - Desk Aid PDF Front Line Service Stage 1 Complaints PDF Front Line Service Health Board Stage 1 Complaints PDF Model Complaint Handling Procedure PDF Effective Apologies video