The Public Services Ombudsman (Wales) Act 2019 lists the types of organisations about which we can consider complaints. The list below is based on Schedule 3 of the Act. However, this list can change over time. For example, new bodies may be created, others may be abolished, and restructuring of a sector of the public service can bring about changes in names and functions.
If you are unsure whether or not a body is under our jurisdiction, please contact us.
The Welsh Government
The Senedd Commission
A local authority in Wales
A joint board the constituent authorities of which are all local authorities in Wales
A fire and rescue authority in Wales constituted by a scheme under section 2 of the Fire and Rescue Services Act 2004 (c.21) or a scheme to which section 4 of that Act applies
A police and crime commissioner for a police area in Wales
A strategic planning panel
The Committee on Climate Change
A National Park authority for a National Park in Wales
The Natural Resources Body for Wales
The Environment Agency
The Forestry Commissioners
The Flood and Coastal Erosion Committee
Social Care Wales
The Board of Community Health Councils in Wales
A Local Health Board
An NHS trust managing a hospital or other establishment or facility in Wales
A Special Health Authority not discharging functions only or mainly in England
A Community Health Council
An independent provider in Wales
A family health service provider in Wales
A person with functions conferred by regulations made under section 113(2) of the Health and Social Care (Community Health and Standards) Act 2003 (c.43)
The Welsh Health Specialised Services Committee
The Office of Her Majesty’s Chief Inspector of Education and Training in Wales or Prif Arolygydd Ei Mawrhydi dros Addysg a Hyfforddiant yng Nghymru (Estyn)
The Higher Education Funding Council for Wales
An admission appeal panel constituted in accordance with regulations under section 94(5) or 95(3) of the School Standards and Framework Act 1998 (c.31)
The governing body of any community, foundation or voluntary school so far as acting in connection with the admission of pupils to the school or otherwise discharging any of their functions under Chapter 1 of Part 3 of the School Standards and Framework Act 1998 (c.31)
An exclusion appeal panel constituted in accordance with regulations under section 52 of the Education Act 2002 (c.32)
Qualifications Wales
The Arts Council of Wales.
The Sports Council for Wales
The Building Regulations Advisory Committee for Wales
Coity Walia Board for Conservators
Comisiynydd y Gymraeg (The Welsh Language Commissioner)
Harbour authorities in Wales (and “harbour authority” has the meaning given in section 313(1) of the Merchant Shipping Act 1995 (c.21)) and port authorities in Wales (and “port authority” means a harbour authority or, if there is no such authority, the person having control of the operation of the port)—
The Local Democracy and Boundary Commission for Wales
Towyn Trewan Board for Conservators