We send annual letters to county/county borough councils, local health boards/NHS trusts and housing associations concerning the complaints we have received and considered during the year. The aim is to provide these bodies with information to help them improve both their complaint handling and the services that they provide.
Browse below by year.
The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2024/25.
Local Authorities
Health Boards
Aneurin Bevan University Health Board
Swansea Bay University Health Board
Betsi Cadwaladr University Health Board
Cardiff and Vale University Health Board
Cwm Taf Morgannwg University Health Board
Hywel Dda University Health Board
Welsh Ambulance Services University NHS Trust
Housing Associations
Aelwyd Housing Association Ltd
Bro Myrddin Housing Association
Bron Afon Community Housing Ltd
Cadwyn Housing Association Ltd
Cardiff Community Housing Association
Cardiff YMCA Housing Association
Clwyd Alyn Housing Association
Cynon Taf Community Housing Group
First Choice Housing Association Ltd
Linc Cymru Housing Association
Merthyr Tydfil Housing Association Ltd
Monmouthshire Housing Association
North Wales Housing Association
Rhondda Housing Association Ltd
The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2023/24.
Local Authorities
Health Boards
Aneurin Bevan University Health Board
Swansea Bay University Health Board
Betsi Cadwaladr University Health Board
Cardiff & Vale University Health Board
Cwm Taf Morgannwg University Health Board