We are committed to making our service, including our website, accessible to everyone.
This website is run by the Public Services Ombudsman for Wales. It is designed to be used by as many people as possible. The content should be clear and easy to understand.
You should be able to:
To enable some of these options, we have installed ReachDeck toolbar, which allows you to instantly convert online content to audio on our website. You can find the toolbar along the stripe at the top of the website.
You can also use these options through your web browser controls. Different browsers, have different methods for changing these settings, so you will need to consult the ‘Help’ section on your browser to find out how to do this. AbilityNet has advice on making your device easier to use if you are disabled.
Our site is built to work with up to date versions of all popular web browsers, such as Microsoft Edge, Firefox, Google Chrome, Opera and Safari. You should be able to view our website on phone or tablet.
We are working to make the website text easier to understand.
Some parts and features of this website are not currently fully accessible. There is a list in the ‘non-compliance’ section below. We also explain below how we will make our website more accessible.
If you need information in a different format email us at email@example.com and tell us:
If you find any problems not listed on this page or think we are not meeting the accessibility requirements, email us at firstname.lastname@example.org
If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).
We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Our website is currently not fully accessible. Government Digital Service checked the website (www.ombudsman.wales) on 9 October 2023 against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. Based on the testing, it decided that the site is partially compliant with WCAG 2.1 AA. This means there are some things which are not fully accessible.
The known issues are in relation to:
The audit underlined that it focused only on the most common barriers to users with accessibility needs and that a fully audit of the website may uncover other accessibility issues.
We have carried out a disproportionate burden assessment on the possible steps we could take to ensure accessibility of the current our website. This means we are not able to offer fully accessible versions of the website at this time. The assessment sets out our reasons, on the grounds that a new product is due to shortly supersede the existing website. To find the full assessment, click here.
We are currently developing a new website. The tender specification for this project underlined that the product must be fully W3C compliant and enables easy access for vulnerable users. We will ensure our website designers take these issues and requirements fully into account and will arrange accessibility testing of the new website during development and once launched.
The new website is on track to be in place by 27 February 2024.
We will update this statement once the new website is launched and regularly thereafter, if any further issues are identified.
This statement was prepared on 18 October 2023.