Mrs F complained that Cardiff Council refused to investigate her social services complaint.
The Ombudsman decided that the Council had wrongly determined that the complaint fell outside the statutory procedure. She said that this caused delays and frustration for Mrs F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Mrs F and accept her complaint in line with the Council’s Social Services Complaint Policy within 10 working days.