Mrs X complained that the care provided by the Health Board was below standard and that the Health Board had breached its duty of care to her daughter. She said the Health Board had failed to respond to her follow-up emails and request for a meeting.
in settlement of this complaint the Health Board agreed to undertake the following, by 24 January 2022: –
a) Apologise for the delay in responding to emails
b) Provide a follow-up complaint response
c) Arrange a meeting