Annual Letters

We send annual letters to county/county borough councils, local health boards/NHS trusts and housing associations concerning the complaints we have received and considered during the year. The aim is to provide these bodies with information to help them improve both their complaint handling and the services that they provide.

Browse below by year.

The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2025/26.

The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2024/25.

Local Authorities

Go to Blaenau Gwent County Borough Council Annual Letter 2024-25

Go to Bridgend County Borough Council Annual Letter 2024-25

Go to Caerphilly County Borough Council Annual Letter 2024-25

Go to Cardiff Council Annual Letter 2024-25

Go to Carmarthenshire County Council Annual Letter 2024-25

Go to Ceredigion County Council Annual Letter 2024-25

Go to Conwy County Borough Council Annual Letter 2024-25

Go to Denbighshire County Council Annual Letter 2024-25

Go to Flintshire County Council Annual Letter 2024-25

Go to Cyngor Gwynedd Annual Letter 2024-25

Go to Isle of Anglesey County Council Annual Letter 2024-25

Go to Merthyr Tydfil County Borough Council Annual Letter 2024-25

Go to Monmouthshire County Council Annual Letter 2024-25

Go to Newport City Council Annual Letter 2024-25

Go to Neath Port Talbot Council Annual Letter 2024-25

Go to Pembrokeshire County Council Annual Letter 2024-25

Go to Powys County Council Annual Letter 2024-25

Go to Rhondda Cynon Taf County Borough Council Annual Letter 2024-25

Go to Swansea Council Annual Letter 2024-25

Go to Torfaen County Borough Council Annual Letter 2024-25

Go to Vale of Glamorgan Council Annual Letter 2024-25

Go to Wrexham County Borough Council Annual Letter 2024-25

Health Boards

Go to Aneurin Bevan University Health Board Annual Letter 2024-25

Go to Swansea Bay University Health Board Annual Letter 2024-25

Go to Betsi Cadwaladr University Health Board Annual Letter 2024-25

Go to Cardiff and Vale University Health Board Annual Letter 2024-25

Go to Cwm Taf Morgannwg University Health Board Annual Letter 2024-25

Go to Hywel Dda University Health Board Annual Letter 2024-25

Go to Powys Teaching Health Board Annual Letter 2024-25

Go to Welsh Ambulance Services University NHS Trust Annual Letter 2024-25

Housing Associations

Go to Adra Annual Letter 2024-25

Go to Aelwyd Housing Association Ltd Annual Letter 2024-25

Go to Ateb Group Ltd Annual Letter 2024-25

Go to Barcud Annual Letter 2024-25

Go to Beacon Cymru Group Ltd Annual Letter 2024-25

Go to Bro Myrddin Housing Association Annual Letter 2024-25

Go to Bron Afon Community Housing Ltd Annual Letter 2024-25

Go to Cadwyn Housing Association Ltd Annual Letter 2024-25

Go to Cardiff Community Housing Association Annual Letter 2024-25

Go to Cardiff YMCA Housing Association Annual Letter 2024-25

Go to Caredig Annual Letter 2024-25

Go to Cartrefi Conwy Annual Letter 2024-25

Go to Clwyd Alyn Housing Association Annual Letter 2024-25

Go to Coastal Housing Group Ltd Annual Letter 2024-25

Go to Cynon Taf Community Housing Group Annual Letter 2024-25

Go to First Choice Housing Association Ltd Annual Letter 2024-25

Go to Grwp Cynefin Annual Letter 2024-25

Go to Hafod Housing Association Annual Letter 2024-25

Go to Linc Cymru Housing Association Annual Letter 2024-25

Go to Melin Homes Ltd Annual Letter 2024-25

Go to Merthyr Tydfil Housing Association Ltd Annual Letter 2024-25

Go to Merthyr Valleys Homes Annual Letter 2024-25

Go to Monmouthshire Housing Association Annual Letter 2024-25

Go to Newport City Homes Annual Letter 2024-25

Go to Newydd Housing Association Annual Letter 2024-25

Go to North Wales Housing Association Annual Letter 2024-25

Go to Pobl Annual Letter 2024-25

Go to Rhondda Housing Association Ltd Annual Letter 2024-25

Go to Stori Wales Annual Letter 2024-25

Go to Taff Housing Association Annual Letter 2024-25

Go to Tai Calon Community Housing Annual Letter 2024-25

Go to Tai Tarian Annual Letter 2024-25

Go to Trivallis Annual Letter 2024-25

Go to United Welsh Housing Association Annual Letter 2024-25

Go to Valleys To Coast Housing Annual Letter 2024-25

Go to Wales & West Housing Association Annual Letter 2024-25

The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2023/24.

Local Authorities

Go to Blaenau Gwent County Borough Council Annual Letter 2023-24

Go to Bridgend County Borough Council Annual Letter 2023-24

Go to Caerphilly County Borough Council Annual Letter 2023-24

Go to Cardiff Council Annual Letter 2023-24

Go to Carmarthenshire County Council Annual Letter 2023-24

Go to Ceredigion County Council Annual Letter 2023-24

Go to Conwy County Borough Council Annual Letter 2023-24

Go to Denbighshire County Council Annual Letter 2023-24

Go to Flintshire County Council Annual Letter 2023-24

Go to Cyngor Gwynedd Annual Letter 2023-24

Go to Isle of Anglesey County Council Annual Letter 2023-24

Go to Merthyr Tydfil County Borough Council Annual Letter 2023-24

Go to Monmouthshire County Council Annual Letter 2023-24

Go to Newport City Council Annual Letter 2023-24

Go to Neath Port Talbot Council Annual Letter 2023-24

Go to Pembrokeshire County Council Annual Letter 2023-24

Go to Powys County Council Annual Letter 2023-24

Go to Rhondda Cynon Taf County Borough Council Annual Letter 2023-24

Go to Swansea Council Annual Letter 2023-24

Go to Torfaen County Borough Council Annual Letter 2023-24

Go to Vale of Glamorgan Council Annual Letter 2023-24

Go to Wrexham County Borough Council Annual Letter 2023-24

Health Boards

Go to Aneurin Bevan University Health Board Annual Letter 2023-24

Go to Swansea Bay University Health Board Annual Letter 2023-24

Go to Betsi Cadwaladr University Health Board Annual Letter 2023-24

Go to Cardiff & Vale University Health Board Annual Letter 2023-24

Go to Cwm Taf Morgannwg University Health Board Annual Letter 2023-24

Go to Hywel Dda University Health Board Annual Letter 2023-24

Go to Powys Teaching Health Board Annual Letter 2023-24

Information:

Complaints about:

Other organisations:

About us:

Requesting:

Other:

Publications:

Case findings:

Plans and Reports:

Other documents:

Browse below by year.

The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2025/26.

Local Authorities

Health Boards

Housing Associations

The letters below include a summary of statistics relating to the complaints about Local Authorities, Health Boards and Housing Associations that we received and dealt with in 2024/25.

Local Authorities

Health Boards

Housing Associations

The letters below include a summary of statistics relating to the complaints about Local Authorities and Health Boards that we received and dealt with in 2023/24.

Local Authorities

Health Boards

Footer Menu

Get In Touch